Cancellation Policies

Your appointments and well-being are very important to us. We understand that sometimes, unexpected changes can occur. If you need to cancel or reschedule your appointment, we respectfully request at least 24-hour notice prior to your scheduled service.

Your appointment time is reserved just for you. Late cancellation or missed visit leaves gaps in the practitioners’ day that could have been filled by another guest. Any cancellation or rescheduling made in less than 24 hours will result in a cancellation fee of 50% of the scheduled service.

We do not accept social media messages for cancellations. Please reschedule on our website or call us at 224-448-0913 as soon as you can.

Thank you for your support and understanding.

Covid Policy

Clinic Safety and Health Protocol

Our guests’ and therapists’ safety and health are our top priority. While the face mask has been lifted, we still take extra precautions in cleaning and disinfecting our clinic. We respect your choice of using face masks or not; Our therapist will wear a mask upon request. To ensure our therapists’ and guests’ safety and well-being, we schedule 30 minutes between clients, allowing time for sanitization, deep cleaning, and for fresh air to circulate.

If you are sick or have had contact with anyone who is COVID-positive, please contact the clinic to reschedule your appointment.

Thank you for your support and understanding.

Refund Policy

Due to the nature of our business, Mellow Metta Wellness does not offer refunds for our services or gift cards. Packages are nonrefundable. However, gift cards and store credit can be transferred to your friends and family if you cannot use them..

Thank you for your support and understanding.

Privacy Policy and Terms of Use

By using, accessing and/or browsing https://www.mellowmettawellness.com

you are consenting to our Privacy Policy. Please also review our TERMS OF USE.

Our Commitment to Your Privacy

Your privacy is important to us. Mellow Metta LLC, is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at https://www.mellowmettawellness.com(the “Site”), and how we collect and use that information. The terms “we,” “us,” and “our” refers to Mellow Metta Wellness. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site. The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, and email address.

The Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

This Site only collects the personal information you voluntarily provide to us, which may include:

  • Name (only if you choose to provide it)

  • Email address (only if you choose to provide it)

  • Phone number (only if you choose to provide it)

  • Credit/Debit Card Information etc (only if you choose to provide it)

The Way We Use Information

The information you provide about yourself or another party when placing an order and/or booking a service will be used only to complete the order and/or your service.

We do not share this information with outside parties except to the extent of what is necessary to complete and process the order .

We will not disclose your personal information to any outside organisation for its use in marketing without your consent. Information about you or survey data we collect will not be given or sold to any outside organisation for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Mellow Metta LLC so they can perform services for Mellow Metta LLC, such as verifying credit card information for online transactions.

If you supply us with your e-mail address, you may receive periodic e-mails from us announcing product information, promotional events, or updates to our Website. If you supply us with your postal address, you may receive periodic mailing from us, including promotional offerings. If you do not want receive these, please email mellowmetta@gmail.com indicating your e-mail address. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.

How we Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How You Can Correct/Update Your Information

You can correct/update factual errors in your personally identifiable information by sending us a request that credibly shows error via email at mellowmetta@gmail.com

Collecting Data for Marketing

When you subscribe to our newsletter via our online sign up form or by ticking the agree to subscribe during account creation, you agree to being contacted via email from us. You also agree to receiving online advertising and retargeting campaigns.

Personal data of our subscribers are transferred and processed to our processes, including MailChimp, and MailChimp’s sub-processors (who perform some critical services, such as helping to prevent abuse and providing support). Processing activities are performed by MailChimp which are: the collection and storage of personal data in order to create and use distribution lists, send marketing email campaigns and place online advertisements.

We also use cookies and related pixels to track activity of our subscribers, which may be used to place Google Web Retargeting Ads and Facebook Ads.

You have the right to be forgotten and to opt out of any communication by unsubscribing to our list at any time. You can request to remove all personal data from our records by requesting here mellowmetta@gmail.com

Third Party Links

The Site may contain links to third party websites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our Site. Other sites accessible through our site via links or otherwise have their own policies in regard to privacy. We are not responsible for the privacy policies or practices of third parties.

Security

We maintain security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.

Children

The Site is not intended for individuals under the age of 18. Children under the age of 18 are prohibited from using the Site. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Terms and Conditions

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy.

We may change our policy at any time by posting a new version of it on the Web Site.  We encourage you to check the Web Site regularly for information about revisions to this Privacy Policy.  In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change.  If you object to the change to our Privacy Policy, then you must contact us in writing regarding your objection.

If there are any questions regarding this privacy policy, you may contact us at

YOUR USE OF THIS WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE ENCLOSED TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.